Privacy policy

This Privacy Policy explains how Aurora Kitche collects, uses, shares, stores, and protects personal information when you visit aurorakitche.com, place an order, contact us, or interact with our services. This policy applies to customers located in the United States, Germany, Netherlands, France, and Austria.

1. Personal Information We Collect

We may collect information you provide, including name, billing address, shipping address, email address, phone number, order details, payment-related information, customer service messages, return and refund information, product reviews, and submitted content.
We may collect information automatically, including IP address, device type, browser type, operating system, referring pages, pages viewed, date and time of visit, website interactions, cookie identifiers, and similar technology data.
We may receive information from third parties, including Shopify, payment processors, shipping carriers, fraud prevention providers, analytics providers, advertising platforms, customer support tools, and marketing service providers.

2. How We Use Personal Information

We use personal information to process and fulfill orders, accept and verify payments, arrange shipping and delivery, provide tracking information, handle returns, refunds, cancellations, and warranty requests, respond to customer inquiries, prevent fraud, secure our website, comply with legal and tax obligations, improve our website and services, send transactional messages, send marketing communications where permitted, and personalize website content and advertising where permitted.

3. Legal Bases for Processing

For customers in the European Economic Area (Germany, Netherlands, France, Austria), we may process personal information based on performance of a contract, compliance with legal obligations, legitimate interests, consent, protection of legal rights, or other lawful bases permitted by applicable EU GDPR regulations and local consumer laws.
For customers located in the United States, we process personal information in compliance with federal trade regulations and applicable state privacy laws.

4. Sharing Personal Information

We may share personal information with Shopify and ecommerce service providers, payment processors, shipping carriers, customs brokers, tax and compliance providers, fraud prevention providers, analytics providers, marketing and advertising partners, customer support providers, professional advisors, and government authorities where required by law.
We do not sell personal information for money.
However, certain uses of cookies, advertising pixels, analytics tools, or advertising partners may be considered "sharing," "targeted advertising," or "sale" under some privacy laws. You may have the right to opt out where applicable.

5. Payment Information

Payment card and payment account information is processed by payment processors and platform payment services. We do not intentionally store full payment card numbers on our own systems.

6. International Transfers

Our business is based in the United States. Your personal information may be transferred to, stored in, or processed in the United States and other countries outside your residence country (Germany, Netherlands, France, Austria) for order fulfillment, service provision, and compliance purposes.
Where required by EU regulations, we implement appropriate standard contractual clauses and security safeguards to protect your personal data during international transfers.

7. Data Retention

We retain personal information for as long as necessary to fulfill orders, provide customer service, handle returns, refunds, and warranty claims, comply with tax, accounting, and legal obligations, prevent fraud, resolve disputes, and enforce agreements.
Retention periods may vary depending on the type of information and legal requirements applicable to US and EU customers.

8. Your Privacy Rights

EU Customers (Germany, Netherlands, France, Austria): You hold full GDPR rights including access to personal information, correction of inaccurate data, deletion of personal data, objection to or restriction of data processing, data portability, and withdrawal of consent at any time.
US Customers: You may have applicable privacy rights under state and federal laws, including opting out of targeted advertising and requesting access or deletion of your personal data.

9. Florida Consumer Privacy Rights (Florida Digital Bill of Rights)

If you are a resident of Florida, you are entitled to consumer privacy rights under the Florida Digital Bill of Rights (FDBR, Florida Statute § 501.701 et seq.). These statutory rights include:
  • Right to Confirm & Access: Confirm whether we process your personal data and request access to your stored personal information.
  • Right to Correction: Request correction of inaccurate or incomplete personal data we maintain about you.
  • Right to Deletion: Request deletion of your personal data, subject to legitimate business and legal exceptions.
  • Right to Data Portability: Obtain a portable copy of your personal data in a usable format.
  • Right to Opt-Out: Opt out of the sale or sharing of your personal data for targeted advertising or automated profiling purposes.
We do not discriminate against Florida consumers who exercise their privacy rights. We will not charge different prices, provide different levels of service, or deny goods or services lawfully based on valid privacy requests.
To submit a Florida privacy rights request, contact us at info@aurorakitche.com. We may verify your identity to protect your personal information before processing your request.
To submit a request, contact info@aurorakitche.com.

10. Marketing Communications

If you subscribe to marketing emails or messages, you may unsubscribe at any time using the unsubscribe link or instructions in the message.
Transactional emails, such as order confirmations, shipping updates, return updates, and customer service messages, are not marketing communications and may still be sent.

11. Cookies and Similar Technologies

We use cookies and similar technologies for website functionality, analytics, personalization, advertising, fraud prevention, and performance. For more details, please see our Cookie Policy page on our website.

12. Security

We use reasonable administrative, technical, and organizational measures to protect personal information. No method of transmission or storage is completely secure. We cannot guarantee absolute security.

13. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us and we will take appropriate steps.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with the revised "Last updated" date.

15. Contact Us

For privacy questions or requests, contact us at:

Store Name: Aurora Kitche

Phone: +1 305 305 3683

E-mail: info@aurorakitche.com

Address: 5317 NW 79th Ave, Doral, FL 33166, United States

Service Hours : Monday - Friday, 9:00 AM - 5:00 PM (CST)